Customer Guidelines

• Supplied hand drawn artwork must be provided on 8.5” x 11” white paper. A fine tip black marker works best. LSBE will add the colours once art has been scanned. Please no halftones or shading on drawings. It is ok to include a colour version for the artist to look at for colour reference.
• Custom artwork: Some designs may have additional art charges based upon the complexity of the design. Please e-mail your sales rep for a quote.
• New designs will be emailed for approval prior to printing. (Note: The colours shown on the approval are a close representation but are not an exact match to the actual ink colours).
• Two revisions are allowed on a custom design before additional charges are applied.
• Once a design is printed, art cannot be changed or edited.
• A customer order will not be processed until the art has been approved by the customer.
• If a design is sent for approval and never used, LSBE art is billed at $50.00 per colour.
• Printed and embroidered designs will be kept on file for a maximum of two years.
• Preferred art files: Vector line art (ai, eps, or pdf). If sending an art file, please convert fonts to outlines.
• LSBE owns the rights to all its designs if there is no charge to the customer. LSBE does not release any art to a customer unless it has been paid.

• If an order has already been decorated, the order may no longer be cancelled. All orders are considered final once the products have been decorated.
• If an order is cancelled by a customer, a 15% restocking fee to return garments to the manufacturer will apply. Other expenses such as art and shipping may be billed to the customer.
• If a design has been completed and not used, the customer will be invoiced at $50.00 per colour.

• All custom artwork is charged at a rate of $50 per colour.
• New artwork set up fee is $50.00 per design/ size.
• Repeat set up fee is $15.00 per design/ size.
• Detailed artwork must be quoted.
• Order Under Minimum:
  • 6 is the minimum quantity.
  • Under 6 items: Repeat set-up fee is $25.00 per design/ size.
  • Add $5.00 per garment/item ordered.

• Custom Embroidered Designs: A minimum digitizing fee of $50.00, up to $250.00 for a full-size embroidered design will apply. Custom art is charged at a rate of $50.00 per colour.
• Applique/Twill Embroidery: Custom art is charged at a rate of $50.00 per colour.
• Order Under Minimum:
  • Repeat Artwork: 6 is the minimum quantity.
  • New Artwork: 12 is the minimum quantity.
    • Each design set-up/colour set-up must meet the minimum or it is considered under minimum – headwear and flat items cannot be mixed to reach minimums – hats are hooped with a different hoop than flat items.
  • Add $5.00 per garment/item ordered.

• All names and numbers must be typed out and legible (Excel is preferred)
• LSBE WILL NOT ACCEPT HANDWRITTEN NAMES OR NUMERS. E-mail the list of names/numbers to your sales rep.

• ALL ORDERS MUST HAVE A 50% DEPOSIT UNLESS OTHERWISE APPROVED.
• ALL ORDERS MUST BE PAID IN FULL BEFORE PICK-UP/SHIPPING
• ALL ORDERS UNDER $1000.00 MUST BE PRE-PAID IN FULL UNLESS OTHERWISE APPROVED.
• 2.4% fee will be added to your balance if paying by credit card.
• We accept MasterCard and Visa. Purchase orders are accepted as pre-payment.
• Normal billing period is 30 days. Interest will apply after 90 days. 24% APR (2% per month).

Note: All delinquent orders (past 90 days) are turned over for collection.

• All prices are subject to change without notice.
• In the event of a mis-labeled price, LSBE reserves the right to correct the error to reflect actual pricing of merchandise. To lock in a price quote, please request a written quote.
• Re-orders: To receive the same price for a re-order, the order must be placed within 2 weeks of the initial order and must meet the minimum requirements.

• Ink colour change fee: There will be a $15.00 ink change fee per colour.
• If ink is darker than the garment, there is no additional colour running charge.
• If ink is lighter than the garment, additional colour running charge will apply.
• All custom artwork is charged at a rate of $50 per colour.
• Order Under Minimum:
  • 6 is the minimum quantity – each design set-up/colour set-up must meet the minimum.
  • NEW Logo Set Up fee is $50.00 per logo/per colour/per location.
  • REPEAT Logo Set Up fee is $15.00 per logo/per colour/per location.
  • Add $5.00 per garment/item ordered.

• Custom Jerseys – 8 to 10 weeks
• Apparel – Repeat logo - 3 weeks.
• Sponsor Bars – 10 business days.
• Online Store Orders – 4 to 6 weeks after the store closes

• All orders are double checked, and an invoice is provided electronically. If you feel you have a discrepancy with your order, please contact us within 3 business days. All of our products are 100% guaranteed, and we offer a no-hassle replacement on defective products. Proof of defect is required before the defective product is replaced. Please send a picture to your sales rep or return the item to our showroom.
• Returned items must be in new, unworn condition.
• All decorated items are considered custom and cannot be exchanged or returned for credit if there is no defect!

• If concerned about an item size, colour or style, please contact your sales rep to request samples. (Note: They may not be the exact colour or size)
• LSBE will ship samples to customers one way at no charge.
• The customer is responsible for shipping samples back to LSBE to use on customer orders. Items must be returned within 5 to 7 days to LSBE with the original packing slip provided by LSBE. Any sample that is not returned within two weeks of delivery will be billed to the customer OR
• Offer 30% discount to the customer and the items are non-returnable. The customer is billed for shipping.

• LSBE reserves the right to substitute goods of equal or better quality and specification in the event a product is unavailable.

• One sponsor per garment style
• No orders can be accepted once the online store is closed.
• If any orders need to be modified after 24 hours, a special handling fee will apply.
• Hockey bag sponsors must be given at the time of placing the order. NO SPONSORS ARE ACCEPTED after the order has been placed.
• All names and numbers must be typed out and legible (Excel Order Form). LSBE WILL NOT ACCEPT HANDWRITTEN NAMES OR NUMERS. E-mail the list of names/numbers to your sales rep.
• All orders and re-orders must be typed out on the excel order form provided by LSBE.

• For best results, turn garments inside out before washing to prevent damage.
• To make a printed or embroidered garment last longer, do not wash with bleach.
• Keep garments out of dryer (EXTREME DRYER HEAT CAN MELT INK)