Customer Guidelines

Artwork:

  • Supplied hand drawn artwork must be provided on 8.5” x 11” white paper. A fine tip black marker works best. LSBE will add the colours once art has been scanned. Please no halftones or shading on drawings. It is ok to include a colour version for the artist to look at for colour reference.
  • Custom artwork: Some designs may have additional art charges based upon the complexity of the design. Please e-mail your sales rep for a quote.
  • New designs will be emailed for approval prior to printing. (Note: The colours shown on the approval are a close representation but are not an exact match to the actual ink colours).
  • Two revisions are allowed on a custom design before additional charges are applied.
  • Once a design is printed, art cannot be changed or edited.
  • A customer order will not be processed until the art has been approved by the customer.
  • If a design is sent for approval and never used, LSBE art is billed at $50.00 per colour.
  • Printed and embroidered designs will be kept on file for a maximum of two years.
  • Preferred art files: Vector line art (ai, eps, or pdf). If sending an art file, please convert fonts to outlines.
  • LSBE owns the rights to all its designs if there is no charge to the customer. LSBE does not release any art to a customer unless it has been paid.

Cancellation of Order:

  • If an order has already been decorated, the order may no longer be cancelled. All orders are considered final once the products have been decorated.
  • If an order is cancelled by a customer, a 15% restocking fee to return garments to the manufacturer will apply. Other expenses such as art and shipping may be billed to the customer.
  • If a design has been completed and not used, the customer will be invoiced at $50.00 per colour.

DTF:

  • All custom artwork is charged at a rate of $50 per colour.
  • New artwork set up fee is $50.00 per design/ size.
  • Repeat set up fee is $15.00 per design/ size.
  • Detailed artwork must be quoted.
  • Order Under Minimum:
    • 6 is the minimum quantity.
    • Under 6 items: Repeat set-up fee is $25.00 per design/ size.
    • Add $5.00 per garment/item ordered.

Embroidery:

  • Custom Embroidered Designs: A minimum digitizing fee of $50.00, up to $250.00 for a full-size embroidered design will apply. Custom art is charged at a rate of $50.00 per colour.
  • Applique/Twill Embroidery: Custom art is charged at a rate of $50.00 per colour.
  • Order Under Minimum:
    • Repeat Artwork: 6 is the minimum quantity.
    • New Artwork: 12 is the minimum quantity.
      • Each design set-up/colour set-up must meet the minimum or it is considered under minimum – headwear and flat items cannot be mixed to reach minimums – hats are hooped with a different hoop than flat items.
    • Add $5.00 per garment/item ordered.

Names & Numbers:

  • All names and numbers must be typed out and legible (Excel is preferred)
  • LSBE WILL NOT ACCEPT HANDWRITTEN NAMES OR NUMERS. E-mail the list of names/numbers to your sales rep.

Payment:

  • ALL ORDERS MUST HAVE A 50% DEPOSIT UNLESS OTHERWISE APPROVED.
  • ALL ORDERS MUST BE PAID IN FULL BEFORE PICK-UP/SHIPPING
  • ALL ORDERS UNDER $1000.00 MUST BE PRE-PAID IN FULL UNLESS OTHERWISE APPROVED.
  • 2.4% fee will be added to your balance if paying by credit card.
  • We accept MasterCard and Visa. Purchase orders are accepted as pre-payment.
  • Normal billing period is 30 days. Interest will apply after 90 days. 24% APR (2% per month).

Note: All delinquent orders (past 90 days) are turned over for collection.

Pricing:

  • All prices are subject to change without notice.
  • In the event of a mis-labeled price, LSBE reserves the right to correct the error to reflect actual pricing of merchandise. To lock in a price quote, please request a written quote.
  • Re-orders: To receive the same price for a re-order, the order must be placed within 2 weeks of the initial order and must meet the minimum requirements.

Printing:

  • Ink colour change fee: There will be a $15.00 ink change fee per colour.
  • If ink is darker than the garment, there is no additional colour running charge.
  • If ink is lighter than the garment, additional colour running charge will apply.
  • All custom artwork is charged at a rate of $50 per colour.
  • Order Under Minimum:
    • 6 is the minimum quantity – each design set-up/colour set-up must meet the minimum.
    • NEW Logo Set Up fee is $50.00 per logo/per colour/per location.
    • REPEAT Logo Set Up fee is $15.00 per logo/per colour/per location.
    • Add $5.00 per garment/item ordered.

Production Timelines:

  • Custom Jerseys – 8 to 10 weeks
  • Apparel – Repeat logo - 3 weeks.
  • Sponsor Bars – 10 business days.
  • Online Store Orders – 4 to 6 weeks after the store closes

Returned Orders/Defects:

  • All orders are double checked, and an invoice is provided electronically. If you feel you have a discrepancy with your order, please contact us within 3 business days. All of our products are 100% guaranteed, and we offer a no-hassle replacement on defective products. Proof of defect is required before the defective product is replaced. Please send a picture to your sales rep or return the item to our showroom.
  • Returned items must be in new, unworn condition.
  • All decorated items are considered custom and cannot be exchanged or returned for credit if there is no defect!

Samples:

  • If concerned about an item size, colour or style, please contact your sales rep to request samples. (Note: They may not be the exact colour or size)
  • LSBE will ship samples to customers one way at no charge.
  • The customer is responsible for shipping samples back to LSBE to use on customer orders. Items must be returned within 5 to 7 days to LSBE with the original packing slip provided by LSBE. Any sample that is not returned within two weeks of delivery will be billed to the customer OR
  • Offer 30% discount to the customer and the items are non-returnable. The customer is billed for shipping.

Substitutions:

  • LSBE reserves the right to substitute goods of equal or better quality and specification in the event a product is unavailable.

Team/Sport Orders:

  • One sponsor per garment style
  • No orders can be accepted once the online store is closed.
  • If any orders need to be modified after 24 hours, a special handling fee will apply.
  • Hockey bag sponsors must be given at the time of placing the order. NO SPONSORS ARE ACCEPTED after the order has been placed.
  • All names and numbers must be typed out and legible (Excel Order Form). LSBE WILL NOT ACCEPT HANDWRITTEN NAMES OR NUMERS. E-mail the list of names/numbers to your sales rep.
  • All orders and re-orders must be typed out on the excel order form provided by LSBE.

Washing Conditions:

  • For best results, turn garments inside out before washing to prevent damage.
  • To make a printed or embroidered garment last longer, do not wash with bleach.
  • Keep garments out of dryer (EXTREME DRYER HEAT CAN MELT INK)
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